Is your diagnosis and evaluation work really free?
Yes! In order to show good faith to the public and the internet community, we do not charge any diagnosis time for our technicians to examine your project and quote a solution for any Worldwide mail-in repair. Only if your device is deemed non-repairable or you choose not to repair do we charge a small fee to cover our hard costs such as shipping & handling.
Where do you accept shipments from and mail packages back to?
All 50 United States, territories, military bases (such as APO/FPO), P.O. Box and International.
My device is under warranty, can you fix it for free?
Although we can repair almost any technology product, we are not officially partnered with any major brands to offer manufacturer’s warranty, no-cost repairs. Additionally, many repairs aren’t even covered under manufacturer’s warranty, such as cracked glass. Some customers use us regardless, because we can be faster than warranty centers!
Should I include my charger with my device?
For laptops and tablets, yes, please include your charger. See further details below.
How fast is express turn around?
This service puts your project at the top of our queue, to be focused on immediately. Diagnosis is typically 1-2 business days and repair time varies based on part shipping time (if applicable) and repair time itself. All phases of your project are always handled at the utmost priority and speed. If you need this service, check the priority box on the form.
Will I receive my original box back when my device is returned?
If you included your original product box with your device, it will be returned. In most cases we will also return your item to you with the same packing methods you used to ship to us. And if we feel the device was not shipped to us with sufficient packaging, we will add to it at our discretion to ensure your device returns to you safely.
Some tips for mailing in your repair:
Cracked glass: When opening your package, we don’t want to cut our fingers! If your device has broken glass, please pack it carefully to ensure that glass won’t spread around. You can also write “fragile: glass” on the box.
Cell phones: If possible please send in phone with charged battery. No need to send your battery charger. Do not send in the phone with your memory card or sim card unless we are performing a data recovery.
Laptops, ultrabooks, tablets: Please include the power supply (AC adapter) if available.
Data recovery: Please include a working external USB hard drive (or a large USB memory stick) with your defective media. If it is not provided, you can purchase one from us after your data has been successfully recovered. To your benefit, we only copy recovered data onto new/working media (the original damaged media remains untouched as a backup).
How does your process work?
Once we receive your equipment it will be fully evaluated by a technical specialist and you will be contacted with a diagnosis result and an estimate on the repair. Once the estimate is approved, we will contact you after the repair is completed for payment processing. In the unlikely even that we find other problems with your system while repairs are being performed, we will notify you first before we start on that repair. We will ship your device back once a payment is processed.
Do I pay return shipping?
Return shipping is free with any successful repair to US-48 states. In the event that your device is unrepairable or you choose not to repair it, diagnosis is free. You will not be charged any labor for our technician’s time in diagnosing your project. However, return shipping is not free – you are responsible for a small $39 charge to cover our hard costs such as shipping & handling and management/administration of your project.
What if you can’t fix my device?
If any device is deemed irreparable, the device can either be shipped back to you or we can e-waste recycle the item at no additional cost to you.
How will you know the package you receive is mine?
It is very helpful if you include your full name and phone number, or preferably a printout of the mail-in service request form, with your package.
Should I insure my package?
We recommend insurance to cover any damage in transit; this way, the shipper is liable. That said, in our experience we have found that damage in transit rarely, if ever, happens.
How will I know you received my package?
If you wish, you can ship with a carrier that provides a tracking number, which you can use to track the status of your package. Also, after we receive your package and enter your information into our system, you will receive a detailed confirmation email.